Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.
This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.
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Related categories 5
Sites 68
Provider of mystery shopper programs and secret shopping services.
San Diego, California based company providing various secret shopper programs.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Specialist business evaluations by mystery shoppers, service measurements and analysis.
Amusement park mystery shopping. Online application.
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
Offers mystery and secret shopper services, including online surveys and reporting.
Business and retail on-site, telephone and customer feedback secret shopper services.
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Providing mystery shopping services in the United States.
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
An independent customer service monitoring company which provides evaluation of customer service.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Services offered, staff, contact details, and shopper application.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Secret shopping services used by the retail, restaurant and rental housing industry.
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits, analytics and insights.
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Description of the company and services offered. Apply online to be a shopper.
Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
Offers surveys to check how customers do see shops, hospitals and theaters.
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery shopping and customer service training and consultancy services. UK.
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Offers a variety of mystery shopping services.
Restaurant, apartment and retail mystery shops. On line shopper application.
Services include mystery shops, site inspections, and phone surveys.
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
Mystery Shopping services. Customer Service Feedback. Online application.
UK-based telephone and video mystery shopping services.
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Specialists of network assessments.
Video mystery shopping.
Shopper evaluations, surveys and audits. Apply online.
Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Retail, service, hospitality and call center mystery shopping.
Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Full service mystery shopping solutions. Apply online.
Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Provides mystery shopping services to a variety of industries throughout the United States.
Provides a solution for keeping on top of the front line.
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
Australian mystery shopping organization.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
(May 28, 2002)
Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits, analytics and insights.
Offers surveys to check how customers do see shops, hospitals and theaters.
Shopper evaluations, surveys and audits. Apply online.
Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
Services offered, staff, contact details, and shopper application.
Video mystery shopping.
San Diego, California based company providing various secret shopper programs.
Specialist business evaluations by mystery shoppers, service measurements and analysis.
Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
Offers mystery and secret shopper services, including online surveys and reporting.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
Providing mystery shopping services in the United States.
Provides a solution for keeping on top of the front line.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Provider of mystery shopper programs and secret shopping services.
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
An independent customer service monitoring company which provides evaluation of customer service.
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Services include mystery shops, site inspections, and phone surveys.
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Specialists of network assessments.
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
Restaurant, apartment and retail mystery shops. On line shopper application.
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Full service mystery shopping solutions. Apply online.
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
UK-based telephone and video mystery shopping services.
Secret shopping services used by the retail, restaurant and rental housing industry.
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Amusement park mystery shopping. Online application.
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
Mystery Shopping services. Customer Service Feedback. Online application.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Provides mystery shopping services to a variety of industries throughout the United States.
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Australian mystery shopping organization.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Mystery shopping and customer service training and consultancy services. UK.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
Retail, service, hospitality and call center mystery shopping.
Offers a variety of mystery shopping services.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Description of the company and services offered. Apply online to be a shopper.
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Business and retail on-site, telephone and customer feedback secret shopper services.
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
(May 28, 2002)
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