Companies which offer consulting services to the call center industry.
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Sites 28
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
(US) - Provides call center consulting services focused on operational and service needs.
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
(US) - Creates better contact/ call centers by improving strategies, organizations, and technologies.
(US) - Providing knowledge, experience, and counsel in support of call center services.
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
(US) - Creates better contact/ call centers by improving strategies, organizations, and technologies.
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
(US) - Providing knowledge, experience, and counsel in support of call center services.
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
(US) - Provides call center consulting services focused on operational and service needs.
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
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